You can use your existing WhatsApp on your phone within the CRM by scanning the QR code, allowing you to view and conduct all your conversations in real-time. You can manage all your conversations through a single number without the need to provide separate numbers or phones to your colleagues. Individuals in managerial roles can monitor or join their colleagues’ conversations instantly without taking possession of their phones. Sales representatives interacting with customers can view and engage only in conversations assigned to them. If needed, they can transfer or involve another colleague. Additionally, in transferred or added conversations, they can access previous chats at the top of the conversation thread.