Skip to content

How do we integrate the official WhatsApp API with the MetoCRM system?

How do we integrate the official WhatsApp API with the MetoCRM system?

How do we integrate the official WhatsApp API with the MetoCRM system?

Access the MetoCRM panel.

Click on Integration > Official API Whatsapp in the left main menu.

In the Twilio Number section, click on the Add Number button.

Log in to your Twilio account to obtain the Account SID and Auth Token.

In the Twilio dashboard, click on your name in the upper-left corner to go to your account's main page.

Copy the Account SID from the section labeled Account SID and paste it into the corresponding field in the Meto panel. 

For the Message Service Id information in the Meto panel, go to the Twilio dashboard, then click on the Messaging button in the left menu, followed by Services .

Copy the SID number of the service you previously created and paste it into the corresponding field in the Meto panel.

Enter the Twilio-approved number into the Number field in the Meto panel (write it in the format: +country code).

Finally, in the Usergroup field in the Meto panel, select which groups you want WhatsApp to have access to.

Click the Save button to complete the process.

Warning: After completing the steps, don't forget to test message reception and sending in the system.