1. Introduction
Welcome to Meto CRM. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metocrm.com and when you use the MetoCRM application (app.metocrm.com). We respect your privacy and are committed to protecting it through our compliance with this policy.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.
- Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
- Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.
3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Email you regarding your account or order.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Offer new products, services, and/or recommendations to you.
- Perform other business activities as needed.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
5. Data We Receive from Facebook and Instagram (Meta Platform Data)
MetoCRM is a CRM used by businesses. When a business customer connects its own Facebook Page or Instagram professional account to MetoCRM (through Facebook Login for Business), we receive the following data from Meta, only for the accounts the business explicitly selects:
- Account information: Page and Instagram account ID, name, username and profile picture.
- Comments: the business's own posts and media (ID, link, date) and the comments people leave on them: comment text, date, parent comment and hidden status.
- Messages: if the business connects its messaging integration, the messages people send to the business through Messenger and Instagram Direct.
- Profile information of people who interact with the business: name (Facebook) or username (Instagram) and the app-scoped ID of people who comment on the business's posts or message the business.
- Access tokens: the Page access tokens needed to read and answer comments and messages on behalf of the business. Tokens are stored encrypted.
How we use it: only to show these comments and messages to the business's team in its MetoCRM inbox, and to let the team reply, hide or unhide comments, send private replies and run reply rules that the business sets up itself. We do not use Meta Platform Data for advertising, we do not build profiles of commenters, and we do not sell or share Meta Platform Data with third parties.
Where it is stored: in the business's own isolated MetoCRM workspace.
Retention: we keep the data while the business uses MetoCRM. When the business disconnects an account, the access token is deleted and the Page is unsubscribed from our webhooks immediately.
6. How to Delete Your Data
- Businesses: disconnect the account in MetoCRM under Integrations, or remove MetoCRM from your Facebook Business Integrations settings. To delete all stored data, email [email protected] from the account owner's address. We delete it within 30 days and confirm by email.
- People who commented on or messaged a business: email [email protected] with your Facebook name or Instagram username and the business you interacted with. We delete your data within 30 days and confirm by email.
7. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Legal Name : Meto Yazılım A.Ş.
Address : Adalet Mah. 2131/3 Sk. No: 13 Daire: 2 Bayraklı / İzmir Turkey
Website: https://metocrm.com
Email: [email protected]
Phone Number: +90 850 308 83 31
Effective Date: 29.10.2026
