With advanced notification features, we ensure that you are always informed by receiving timely updates about important changes. Even during customer relations or messaging, you receive notifications in relevant areas within seconds, so you do not let anything escape your attention. Whether this is through the MetoCRM mobile application or your web screen, It helps you stay in touch.
Notifications is one of the modules in MetoCRM, the medical tourism CRM built for clinics and health tourism agencies. The sections below cover what it does in day-to-day work.
A patient enquiring about surgery abroad is almost never talking to one clinic. They message three or four the same evening, and the clinic that answers first sets the frame for every conversation that follows — including the price comparison.
Notifications exist to make that first reply possible. Updates about important changes reach you within seconds, whether the consultant is on the web screen or on the mobile app, so an enquiry arriving outside office hours is not discovered the next morning.
Notifications that go to everybody get muted by everybody, and a muted system is worse than none because it creates a false sense of coverage.
The fix is upstream: route work properly with user groups and lead distribution, so a notification reaches the consultant who actually owns the patient. Manager comments notify the responsible salesperson for the same reason. The notifications guide covers the module.
Decide what genuinely warrants an interruption — a new lead, a patient reply, a comment naming you — and treat everything else as something to be reviewed rather than pushed.
Pair notifications with reminders for work that is scheduled rather than reactive: the follow-up due on Thursday does not need to interrupt you on Monday.
Every clinic believes it answers quickly. Very few have measured it, and the ones that do are usually surprised — the average is dragged up by evenings, weekends and the handful of enquiries that landed with a consultant who was already in a video consultation.
Notifications are the mechanism, but the check is in reports: how long enquiries actually waited, and whether that differs by source, by consultant or by hour of day. In medical tourism, where the same patient is messaging several clinics on the same evening, this single number frequently explains more about conversion than price does.
