All Communication Channels in & One Single Panel
You can add all data from your sales channels to the system. You can classify the data you add according to its source and get detailed performance statistics.
Medical Tourism CRM - Health Tourism CRM · for medical tourism companies
Medical Tourism Software
Are you planning to control the entire operation of your health tourism company? The health tourism software you need is MetoCRM. It is a health tourism progrWam prepared in line with the demands of health tourism companies.
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- 1.800Global Patients
- 1.500Completed Health Tourism
- 460Succesful Company
If your company works with Meto CRM, what happens?
Get Special Reports for Medical Tourism with & Just One Click
You can report and export various statistics such as sales, marketing performance, advertising performance, hospital, and doctor-based reports.
Protect against security & vulnerabilities
Your patient data is safe with Meto CRM. We conceal all data post-surgery date, ensuring privacy and allowing retrieval only as needed. This way, we protect both your patients' data and your company's performance data from unauthorized access.
Every message in a single panel
WhatsApp, Instagram DM, Facebook Messenger, Telegram and email on the same screen. You see and manage every patient conversation from one place.
- Grouping
- You can separate and direct conversations to the language group chosen when creating the customer.
- Management
- You can view and monitor all your conversations in real-time on a single screen.
- Canned messages
- You can send your predefined messages or presentations ready-made.
- Mobile ready
- You can use your chat panel with all its features on the mobile application as well.
- Group conversation
- You can add another department to the conversation or transfer the call if necessary during communication with the customer. The transferred personnel can read all previous conversations.
How does a patient move through the system?
MetoCRM is shaped like the patient journey itself. Each stage continues where the last one stopped — nothing is retyped.
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01
The patient sends the first message
WhatsApp, Instagram DM, Messenger, Telegram and ad forms arrive in one shared inbox.
- You can enable automatic distribution of potential customers (leads) from the advertising forms you have connected to the system to relevant groups.
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02
The conversation becomes a treatment
Doctor, consultant and patient all work on the same record.
- You can transfer the information received from the customer during the chat conversation to the doctor on the same screen.
- Patients can send intraoral photos for dental treatment, and you can select the teeth to be treated visually within the quotation system.
- You can have the opportunity to have video calls and make sales with your customers within the system, and you can use this module to increase customer satisfaction and trust through face-to-face communication.
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03
The offer is prepared
Services are recorded as products, so a quote goes out in minutes.
- You can enter all the services you offer to your patients into the system as products and provide price variations wherever you want.
- You can prepare and send special offers to your patients instantly within the system.
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04
The operation runs
Partner hospitals, hotels and transfer companies see the same schedule.
- Your partner hotels, transfer companies, hospitals, or clinics with whom you have agreements can monitor their operations live, view them with limited access on their screens, and receive instant notifications about any changes made.
- When your prepared offers are approved, they are automatically added to the operation lists, ensuring that there are no disruptions during the operation.
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05
The numbers are reported
Measured in one place, from ad spend through to payment received.
- You can obtain advanced performance and financial reports within the system, including advertising, sales, lead, message, and call reports.
Our CRM solution for you
- You can assign your team members, who work in different positions within the company, suitable roles within the system, allowing them to work in their desired areas.
- You can track your patients through the system as you wish and ensure that your team's satisfaction rate increases.
- To elevate your patient relationships and business quality, let your entire team follow the professional switchboard service.
Call Centre
- Optimize your customer support and sales processes with MetoCRM's Call Center Module.
- Integrate voice calls, WhatsApp chats, Instagram DMs, and Facebook Messenger seamlessly to provide a unified customer experience.
- Record your call center performance with the option for voice recording, analyze it, and improve it.
The rest of the operation is inside too
Patient portalYour patients can see their balance, treatments, transfers, hotel details, invoices and any documents you publish. Forms that need filling in are sent from here too.
Accounting panelTrack deposits and outstanding payments; pull weekly, monthly or yearly cash reports. The operations team sees the current balance the moment a payment is taken.
Form wizardBuild a website form, medical form or satisfaction survey in any language and send it in the patient's own language.
Dental clinic modulePatients send intraoral photographs and you select the teeth to be treated visually, inside the offer system.
Campaign systemCreate discount codes by expiry date, usage count or minimum spend.
RemindersSet a reminder for anything scheduled ahead, so no step is missed.
Notification scenarios
You are notified the moment one of the situations you defined actually happens.
- When a deposit is received, the salesperson is notified.
- When surgery is cancelled for an incoming patient, the manager and the doctor are notified.
- When a patient checks out before paying in full, management is notified.
- When the transfer time changes for a patient whose transfer is closer than your chosen threshold, a notification is sent.
- Senior users can send and schedule bulk notifications to lower user groups.
Commission system
- A commission can be defined per user group.
- An individual user can be given a commission different from the rest of their group.
- Commission can be set as a percentage or a fixed amount.
- All defined commissions can be viewed monthly or weekly.
- Sales made in different currencies are converted at the sale-day rate and shown in the system currency.
- Cancelled sales are carried into the next month as a negative balance.
Archiving and data hiding
- A chosen number of days after the operation, the patient's messages, photographs, documents, offers and payment details can be hidden.
- If the patient makes contact again, archived files can be restored with a single click.
- Restoring archived files can be refused if you prefer.
21 modules included in every package
Modules are not restricted by package. The only difference between packages is user count and storage — see pricing.
- WhatsApp Official
- WhatsApp QR
- WhatsApp Bulk Message
- Instagram DM
- Facebook Messenger
- Telegram
- Ad Automation
- Call Centre (Zadarma)
- Form Wizard
- Automations
- Data Masking
- Doctor Consultation
- Campaign System
- Accounting
- Operation Management
- Reminders
- User Groups
- Detailed Offer System
- Offer Templates
- Detailed Reporting
Patient data stays yours
We ensure data privacy within the system through data masking. Selected patient information is inaccessible to user groups assigned to specific roles, preventing external data leaks and ensuring customer data security.
- TS ISO/IEC 15504
- Software Process Assessment Management System
- TS EN ISO 9001:2015
- Quality Management System
- ISO 27001:2013
- Information Security Management System
- ISO/IEC 12207:2010
- Information Technology — Software Life Cycle Processes
Why should Health Tourism Companies Choose MetoCRM ?
With the medical tourism CRM, you can keep all your data securely, limit your employees access to data according to their authorization. Easily track all changes made in the system from LOG records. LOG section keep track of when a patient’s information is deleted or accidentally changed. It will be one of the most important security tools for health tourism companies to see which employee edited from which IP address and exactly which text exacly edited.
What Medical Tourism CRM Does ?
MetoCRM is a medical tourism CRM that has been prepared in line with the demands of medical tourism companies and continues to be developed with new demands for years. Its main purpose is to follow up with the patients during and after the sales process and to reach all the necessary reports with a few clicks. In addition, it prevents many frequently encountered problems by automating many processes according to the functioning of the tourism sector. Medical tourism software gives you flexibility and security at best. Here are some features we offer. You can get our documentation and a detailed list of features from the demo request.
We manage more than 30000+ Patients Yearly Successfully & Counting
CRM, platform, management tool or ERP — what is MetoCRM exactly?
People shopping for medical tourism software type all of these words, and vendors use them interchangeably. Here is the honest answer, including what MetoCRM is not.
What it is
- A CRM: every patient, conversation, quote and follow-up in one record
- An operations layer on top of it: partner hospitals, hotels, transfers, companions
- A pre-accounting layer: deposits, balances, partner commissions, cash reports
- A reporting layer: ad spend through to money actually received
- A multi-channel inbox: WhatsApp, Instagram, Messenger, Telegram, email, calls
What it is not
- Not a hospital information system — it does not hold clinical records or run a ward
- Not a full financial ERP — statutory accounting stays with your accountant's software
- Not a patient-facing marketplace — it is the software your team runs, not a listing site
If you are a clinic or an agency selling treatment to patients abroad, the CRM and operations part is what you are actually shopping for. If you need a hospital information system for domestic inpatient care, that is a different category of product.
Hospital CRM, clinic CRM and medical tourism CRM are not the same thing
Most results you find while searching for medical tourism software are actually hospital or clinic CRMs. They do a different job, and picking the wrong one leaves the entire sales process in a blind spot.
- Hospital / clinic CRM (the HIS side)
- Manages the patient already in your city: appointments, outpatient flow, patient file, internal process. The patient has already decided to come; the software records the treatment.
- Medical tourism CRM
- Manages the process of convincing the patient: foreign enquiries from Instagram and WhatsApp, multi-language conversations, quotes in the patient's currency, flight and transfer coordination, commission-based partners.
- Why the difference matters
- In appointment-centred software there is no such concept as "a quote was sent but nobody has replied for three days". In medical tourism, the entire sale happens there.
Chatbots and automatic replies in medical tourism
Let us be clear about this: a bot does not answer the patient's medical questions. If it did, it would give wrong information, and nobody should take that risk. What MetoCRM does is make the consultant faster.
What the system does
- One-click answers to common questions from saved message templates
- Follow-up and reminder messages triggered by automation
- Rules that route an incoming enquiry to the right consultant
- An AI agent working for your team: "list the patients who were sent a quote but have not been touched for three days"
What it deliberately does not do
- It is not an autonomous bot answering medical questions — a consultant answers price and treatment questions
- Personal data never passes through the language-model gateway
Email marketing and bulk communication
In medical tourism email carries documents more than newsletters: test results, treatment plans, invoices, visa letters. MetoCRM attaches email to the patient's file, so a separate marketing tool is not needed.
- Connect Gmail, Outlook or Yandex mailboxes two-way; the correspondence stays on the patient card
- Build segments by tag and category — "asked about implants, never booked"
- Save repeated messages as templates and personalise before sending
- Schedule with automation: follow-up after a quote, a reminder before travel
Frequently Asked Questions by Our Customers!
MetoCRM is a customer management system specifically designed for health tourism companies, prepared in line with the demands of health tourism firms. Health tourism software, also known as health tourism CRM, enables the management of relationships with customers.
With health tourism CRM, you can securely store all your data and limit access to data based on your employees' authorization levels. The system allows easy tracking of all changes made through LOG records. The LOG section tracks when a patient's information was deleted or mistakenly altered. Knowing which employee made edits from which IP address and precisely what content was edited becomes one of the most important security tools for health tourism companies.
While standard clinic management software meets many needs of health tourism companies, there are often fundamental operational differences that cannot be addressed by most clinic management software. Making these core changes is often avoided by many companies due to the research and development process.
Desktop programs, once a trend, have become burdensome in today's conditions. Many organizations are transitioning to cloud-based online CRMs and ERPs, allowing continuous control from anywhere, enabling data entry and reporting even from mobile devices. The health tourism sector, with its dynamic and mobile operational processes involving collaborations with various companies and personnel working from different parts of the world, certainly requires a cloud-based customer management system.
MetoCRM is a software specially designed as a health tourism CRM. Developed in 2019, the software has undergone improvements over the years, aligning with the indispensable demands of its customers from the very beginning and with each new sale. It has been coded from scratch, considering all the operational processes of a health tourism company.
Storing data in Excel and similar tools is fundamentally insecure and is never recommended as a data storage method. While Excel is excellent for short-term reports and document preparation, it lacks proper authorization restrictions. With only two permission classes, edit and non-edit, anyone with editing rights can easily make unnoticed changes that are irreversible. The absence of any log records makes it impossible to measure which column was edited by whom. Comparing health tourism software with package programs like Excel is not even possible due to the numerous reasons and risks involved, such as any new employee having access to all data immediately upon starting their job.
MetoCRM, a health tourism software prepared in accordance with sectoral demands, is one of the health sector software solutions developed by Stark Code Zone, a software company that operates in Turkey, the United Kingdom, and Germany. Stark Ajans Reklam ve Yazılım Sanayi Ticaret Ltd. Şti., actively continuing its developments, is based in İzmir, Türkiye.
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Tell us how many users you have and which channels you work with; we will show the package and the price against your own operation.
