Telegram is one of the modules in MetoCRM, the medical tourism CRM built for clinics and health tourism agencies. The sections below cover what it does in day-to-day work.
Telegram for the markets where it is the default
Turkish clinics treat a large number of patients from Russia, Central Asia and the Balkans, and in those markets Telegram is not a secondary channel — it is the one the patient already has open. Losing an enquiry because nobody watched a Telegram bot is an expensive way to learn that.
MetoCRM's Telegram integration brings those conversations into the same inbox as WhatsApp, Instagram and email. Several staff can serve the same Telegram presence, messages arrive in real time, and each conversation is filed against the patient card with the rest of that patient's history.
- Let more than one member of staff answer the same Telegram account
- Manage every Telegram conversation from one screen
- Share a Telegram presence with the team without sharing a device
- Carry Telegram leads through the whole sales process, not just first contact
- Reply in real time instead of checking a bot by hand
Same patient, whichever app they chose
Patients rarely stay on one channel. Somebody who first wrote on Telegram may send documents by email and confirm the appointment on WhatsApp. If each channel lives in its own app, the clinic ends up with three partial versions of the same person.
Because Telegram messages are written to the patient card, the consultant sees one continuous history: the treatment discussed, the offer sent, the reminder set. Automations and message templates work here exactly as they do on the other channels.
Setting up the connection
Telegram connects through a bot you own, so your team never hands round a personal account. The Telegram setup guide shows how to create it and connect it to MetoCRM.
Once connected, point the channel at the user group responsible for that market so Russian-language enquiries reach a Russian-speaking consultant from the first message.
Frequently asked questions
The conversation behaves like a normal Telegram chat with your clinic. The bot is the connection mechanism; on your side the message appears in the shared MetoCRM inbox with the patient's record beside it.
Yes. That is the main reason to integrate rather than to keep the account on one phone. Conversations can be assigned, transferred and joined in the same way as the other messaging channels.
Yes. A Telegram conversation creates a patient record with its source recorded, so it appears in your lead and sales reports alongside enquiries from advertising forms, the website and other messaging channels.
