Video Call is one of the modules in MetoCRM, the medical tourism CRM built for clinics and health tourism agencies. The sections below cover what it does in day-to-day work.
The consultation that closes an international patient
A patient deciding whether to fly to another country for surgery is buying trust as much as a treatment. Photographs and price lists take that only so far; a short video consultation with the coordinator or the surgeon is often the point at which the decision is actually made.
MetoCRM's video call feature removes the friction around that moment. There is no separate meeting tool to license, no account for the patient to create, and no link pasted from somewhere else — the consultant schedules or starts the call from the patient card, and the patient joins with a single link.
- Meet patients over video at no extra cost per call
- Schedule a call for later or start one immediately
- The patient joins from one link, with no account to create
- Call records are stored and can be reviewed afterwards
- See which consultant created a call with which patient
Records that outlive the conversation
Video consultations tend to contain the most important detail in the whole file: what the patient was actually promised. When that only exists in one consultant's memory, it becomes a dispute later.
Records of calls are stored in the system and can be opened when needed, and the call itself is logged against the patient card so the team can see when each person spoke to which patient. If the coordinator changes, or the patient returns a year later for a second treatment, the history is still there beside the offer and the comments colleagues left.
Creating a call
A call is created from within the system in a few clicks — see the video call guide for the sequence.
Most clinics pair it with a reminder so neither the consultant nor the patient forgets the appointment, and send the joining link through whichever channel the patient already uses, whether that is WhatsApp, email or Telegram.
Frequently asked questions
No. The patient opens the link they were sent and joins from there, which matters when they are in another country, on a phone, and not inclined to create an account before a first conversation.
Conversation records are kept in the system and can be accessed when needed, so details agreed during a consultation are not lost when a coordinator changes. Follow your own country's consent rules before recording a patient.
Yes. Calls are logged against both the patient and the consultant who created them, so managers can see the activity across the team rather than only its results.
